Frequently Asked Questions
How to remove the head hugger from a Tri Mode?
Recent/Current model Tri Modes do not have the top of the shoulder straps sewn into the fabric of the seat. Instead, the top of each stroller strap ends in a plastic ring. This ring can be turned (from behind the seat) and manipulated through the slit in the seat board and seat fabric. The straps can then be threaded through the head hugger for removal, then rethreaded back through the seat fabric and board!.
How do I remove the seat liner?
Essentially, the seat liner is attached to the frame via a series of metal snaps that traverse both sides of the stroller frame and webbing belts. Lift each metal snap (be careful not to disengage each snap by pulling on the fabric. This can fatigue the fabric around the snap, loosening it and causing the metal snap to pull free of the fabric at a later date) and disengage it from the frame.
What does my warranty cover?
Your stroller warranty covers defects in manufacture or materials for 12 months from the date of purchase. It does not cover defects from accident, abuse, misuse, failure to follow instructions, service by unauthorized technicians, modification, substitution of any part of the product, terrorism, fire or flood. Valco will not be liable for any incidental or consequential damages including, but not limited to, damages resulting from defects, loss of use or misuse.
Does my warranty cover me if I have moved countries?
No, your warranty only applies to servicing within Australia of products purchased within Australia or New Zealand for products purchased in New Zealand.
Does my product have a warranty if it was a gift?
Yes but reasonable proof of purchase information must be supplied with any request for warrantable service.
Is my warranty transferable?
No, the warranty is limited to you and is not transferable.
Do you get warranties for repairs done?
Any repaired or replaced product is warranted for the remaining original warranty period only.
Is there an out of warranty repairer in each state?
Usually - contact us at support@valco.com.au for your nearest out of warranty repairer.
How do I remove the seat liner from my Tri Mode to put the bassinet on?
See “How do I remove the seat liner” section.
How do I go about getting replacement parts for my Valco product?
Contact your retailer directly they will organise the spare parts you require.
Where do I get replacement inner tubes from?
Contact your retailer
Where can I get spare parts?
Contact your retailer
Can they purchase spare parts directly from us?
Contact your retailer
Which models take a toddler seat?
Matrix
Matrix Plus
Rebel Q
Runabout Trimode
Runabout Trimode Ultralight
Trimode EX
Twin Runabout Trimode
What is the difference between a Standard and Deluxe fitting systems in the Runabouts?
The older “Standard” fitting applies to pre 2005 models which had 2 clamps fitting the front bumper bar. The bassinet for these fittings requires an additional bar, which is fitted to the frame, for installation. The “Deluxe” fitting system is the current one where the bassinet only requires 2 adaptors which are fitted to the bumper bar housings.
Can I buy direct from you
Valco do not sell directly to the public, you can purchase Valco products from nursery retailers
How do I wash the stroller fabrics
With a damp cloth and mild detergent
Do you stock Emmaljunga
Valco is a wholly owned Australian independent company and has no connection or affiliation to other brands.
What are the new laws?
Since July 1 2008 there are 3 new safety requirements. These are the inclusion of:
A tether strap
Brakes must be red in colour
Worded safety warnings on the product
Availability on Products
